Week 1 EOC Customer Service

Customer Service, the death of customer service has been greatly exaggerated… my families experience at Nordstrom department store has been a great experience my wife has been a customer since 1984 and their customer service continues to ring true! Nordstrom where you can return anything at any time continues to provide first class service to its customers. My wife recently took back to Nordstrom some shoes that had been purchased online (internet) back in May, she returned them in late August and they honored their commitment for returns “Don't love it? Don't worry—returns and exchanges are easy. Simply send your item back or bring it to a store near you.” Never a problem, never a crossed eye, the associates in the customer service department at the local Nordstrom store always credits her account and takes their merchandise back with a smile, “don’t want it, no problem, doesn’t fit, no problems, not comfortable, no problem”, whatever the issue Nordstrom stands by their high standards of customer service. Creating a WOW experience for their customers has been their motto since day one and they continue to deliver on that promise today.